Experience Management
Systemically improve experiences across enterprise services and the day-to-day work to boost productivity, engagement and CX
What we do in Experience Management
We help you continuously improve work experiences and tackle friction.
Removing friction from daily work is the fastest path to a great employee experience—reducing attrition, driving engagement, boosting productivity, improving customer experience, ultimately benefiting both employees and the business.
Removing friction from daily work is the fastest path to a great employee experience—reducing attrition, driving engagement, boosting productivity, improving customer experience, ultimately benefiting both employees and the business.
Managing employee experience (EX) to enhance enterprise services and daily work at scale is challenging. We help leaders take the first steps and drive sustainable impact by defining and implementing key practices & ways of operating.
Experience Measurement Strategy
If you’re wanting to systemically improve experiences, you need the right kind of data, flowing to the right cross-functional owners on the right cadence – so that decentralized actions can continuously be taken. We can help you move past the disjointed survey chaos that exists today.
Our expertise
We demystify important questions being asked in the field of Employee Experience (EX) management.
EX Management Advisory
Managing EX at scale complex. Often, EX leaders struggle to focus and prioritize. We provide guidance with our APEX model – Activities driving the Practice of EX
APEX is a model that exposes and organizes what’s driving the practice of EX. It provides EX leaders with the foundation to chart their organization’s path on EX, for maximum success. It is based on research we conducted with dozens of global EX leaders and on our experience of more than 150 EX projects with clients.
We coach senior EX leaders alongside the comprehensive and practioner-proven guardrails of the APEX model.
Our research
The State of EX
At TI People, we are running the biggest longitudinal research on EX since 2019. Here are the studies:
Our practitioner community
The EXchange
The EXchange is a free nonprofit community designed by and for those committed to improving people’s experience of work.
By joining our community, you’ll exchange with peers to uncover practical examples of how organizations are evolving their practices/ways of operating to ensure the design and delivery of great experiences at work.
Our customers
